The Consumer Affairs, Food & Civil Supplies Department, Andhra Pradesh on May 04, 2022 has issued a notification to constitute the A.P state consumer protection council.
The council must follow the following :
The State Council shall be an advisory council and work for promotion and protection of consumer rights under Consumer Protection Act, 2019 as mentioned below.
(i) the right to be protected against the marketing of goods, products or services which are hazardous to life and property;
(ii) the right to be informed about the quality, quantity, potency, purity, standard and price of goods, products or services, as the case may be, so as to protect the consumer against unfair trade practices;
(iii) the right to be assured, wherever possible, access to a variety of goods, products or services at competitive prices;
(iv) the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate fora;
(v) the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and
(vi) the right to consumer awareness
The discussion during the meetings of State Council should be focused on the consumer subjects to protect them like -
i) Delivery of goods at correct weights and measures duly stamped by the concerned Department;
ii) Quality of food grains/edible oils being sold;
(iii) Sufficiency of public transport, charges levied, stopping at the specified stages and also on request; Iv) Services provided by Telecom Departments/Organizations including settlement of bills, fault repairs and shifting of phones on request; v) Issue uf bills by traders/service providers to all the consumers; with
vi) Satisfactory services by Municipality with reference to sanitation, maintenance of roads and supply of safe drinking water;
vii) Timely recording of meter readings, giving correct bills and redressal of complaints in respect of Power Distribution Companies;
viii) Redressal of public grievances by the public utilities etc.
The term of State Consumer Protection Council shall be 3 (Three years) from the date of constitution of SCPC.
The State Consumer Protection Council shall meet as and when necessary but not less than two meetings shall be held every year.
The State Consumer Protection Council shall also meet at such time and place within the district as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed by the State Government or till such time adopted by the Chairperson.
The Member Convenor shall send the minutes of the meetings conducted to the Government and Initiate follow up action on the resolution of the State Consumer Protection Council.
[G.O.Ms.No.11]
