The Insurance Regulatory and Development Authority of India, (IRDAI) on January 19, 2023, issued the Guidelines on Insurance claims of victims of Subsidence and Landslides in the calamity-affected areas in the State of Uttarakhand.
The following has been stated namely: -
• It is advised to the General insurance companies to initiate immediate steps for quick registration and disposal of claims on the following lines namely: -
a) To nominate a senior officer at the company level who would act as a Nodal Officer in the affected districts of Uttarakhand. The Nodal Officer would be coordinating the receipt, processing, and settlement of all eligible claims. The Nodal officer should contact the designated officers of the State Govt. immediately and be in regular contact thereafter.
b) It needs to be ensured that all claims are surveyed immediately and claim payments/on-account payments are disbursed at the earliest and in any case not exceeding the stipulated timeline.
c) the Adequate number of surveyors may be engaged immediately as required and, if need be, consider engaging surveyors from neighboring areas as well.
d) It is also requested to launch an extensive awareness campaign duly highlighting the measures taken.
e) The Insurers shall encourage the policyholders to use electronic communication wherever possible for correspondence while intimating the claim and filing all the relevant documents. Efforts shall be made to ensure that digital processes resort to the extent possible for the assessment of claims.
• It is requested to take urgent steps for expeditious settlement of claims in the affected areas and maintain the details of the same. The claims data shall be submitted to the Authority on a monthly basis ([email protected]) in the format mentioned
Disclaimer: refer to the document to view the format
[Circular no: IRDAI/NL/CIR/MISC/21/01/2023]
