The Insurance Regulatory and Development Authority of India (IRDAI) on June 16, 2023, issued a notification regarding the Insurance claims relating to Cyclone Biparjoy.
The following has been stated namely: -
• The General Insurers and Standalone Health Insurance Companies are advised to mobilise all resources to ensure immediate service response including by outsourced functions such as investigators, surveyors and loss adjustors as under:
1. Please nominate a Senior Executive in each affected State/UT to act as the Nodal Claims Officer overseeing the claims response.
2. Districts reporting large numbers of claims may be overseen by a designated District Claims Service Head.
3. The contact particulars of the State/District heads should be published on the Insurer website and necessary publicity may be also given in the press.
4. All Insurers should also activate, and publish 24x7 helplines to respond/assist Claimants and launch extensive awareness campaigns duly highlighting the measures taken.
5. Special Claims Desks at the District level with adequate delegated Claims
6. Interim payments to assist early reinstatement of property/ businesses.
7. All claims are to be surveyed immediately and claim payments/on-account payments are disbursed at the earliest and in any case not exceeding the stipulated timeline
8. Insurers are also expected to review and streamline the processing of claims by ensuring only such documentation necessary to substantiate claim quantum, to ensure expeditious final settlement.
• All General Insurers (Including Standalone Health Insurers) are advised to submit information related to Cyclone Biparjoy claims to the IRDAI in the prescribed format on a weekly basis at [email protected] for a month.
[Notification No. IRDAI/NL/CIR/MISC/133/06/2023]
