The Pension Fund Regulatory and Development Authority (PFRDA) on June 30, 2023, issued Guidelines for Operational Activities to be followed by Point of Presence (POPs) performing activities of the National Pension System (NPS).
These guidelines shall be effective from July 01, 2023, and shall supersede the earlier guidelines issued vide circular no. PFRDA/02/05/104/0001/2017-RnS-POPS dated September 15, 2017.
The detailed guidelines covering the following points are enclosed along with this circular:
• Service Standards
• Standard Operating Procedures
• Subscriber Onboarding Procedure
• Contribution Management Procedure
• Reports and Disclosures
• Redressal of grievances
• Other Functions
The detailed guidelines are attached to the document.
[Circular No. PFRDA/2023/21/SUP-POP/04]
