The National Payments Corporation of India (NCPI) on August 04, 2023, issued a notification regarding Unified Dispute and Issue Resolution (UDIR) - Enhancing complaint handling and resolution process for IMPS transactions.
NPCI has introduced UDIR which can act as a layer for member banks to connect their systems and handle disputes or queries thru API calls.
Remitter Bank and Beneficiary Bank are the key propositions, which participants need to enable for facilitating online dispute resolution of customer complaints for IMPS deemed transactions.
Members can refer the latest version of the Technical Specification Document (TSD) for implementation. All members should have it implemented in their DR setup too, for giving seamless services to the end customers.
[Notification No. NPCI/2023-23/IMPS/117]
