The Telecom Regulatory Authority of India (TRAI) on September 13, 2023, notified the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023.
The following has been stated: -
•Finalizing the regulations, the Authority has ensured a balance between two key objectives i.e. (i) to protect the interests of the subscribers by ensuring that service providers maintain fairness and transparency in their Metering and Billing System(s) and (ii) to reduce the compliance burden on the service provider to enhance Ease of Doing Business (EODB). Accordingly, the Authority has considered the emerging trends in the industry towards implementation of single centralized or few regional billing systems in the audit methodology prescribed.
•By releasing new regulations, Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023 (03 of 2023) earlier regulations namely Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulation, 2006, and its amendments issued on March 25, 2013, stand repealed.
•Rule 3 states that every service provider shall comply with the code of practice for metering and billing accuracy as laid down in the Schedule to these regulations.
•They shall come into force from April 01, 2024.
The detailed notification is given in the document attached below.
URL: https://www.trai.gov.in/sites/default/files/Regulation_13092023_0.pdf
[Press Release No. 82/2023]
