The Securities and Exchange Board of India (SEBI) on December 01, 2023, issued a Circular regarding the Extension of the timeline for the Implementation of provisions of Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform.
The following has been stated namely: -
• It states that the provisions of the circular with ref. no. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023related to the workflow of processing of investor grievances by Entities and framework for monitoring and handling of investor complaints by the Designated Bodies were required to come into force with effect from December 04, 2023.
•It has been decided to extend the effective date of implementation of above said provisions to April 01, 2024.
• It further states that the entities however, shall continue to submit the Action Taken Report (“ATR”) on SCORES within 21 calendar days from the date of receipt of the complaint as directed in circular SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023
[Circular No. SEBI/HO/OIAE/IGRD/CIR/P/2023/183]
