The Ministry of Civil Aviation on December 11, 2023, issued the Guidelines for Compensating Air Passengers Due to Cancellation and Delay in Flight.
The following has been stated:
• In case of cancellation, the airlines shall either provide an alternate flight or provide compensation in addition to the full refund of the air ticket. Additionally, the airline shall provide meals and refreshments to the passengers who have already reported for their original flight at the airport while waiting for the alternate flight.
• In case of a flight delay, the airline is required to provide meals and refreshments, an alternate flight/full refund of the ticket to the passenger, or hotel accommodation (including transfers) depending on the total flight delay.
• The airline shall not be obliged to compensate in cases where the cancellation & delay are caused by a force majeure event i.e. extraordinary circumstance(s) beyond the control of the airline.
[Press release ID: 1984936]
