The Government of Delhi on March 12, 2024, notified the Draft Delhi Electricity Regulatory Commission (Guidelines for establishment of the Forum and the Ombudsman for redressal of grievances of Electricity Consumers) Regulations, 2024.
The stakeholders are requested to forward their comments on the said draft Regulation to the Commission, latest by 05:00 PM on 15, 2024.
These Regulations shall be applicable to the Distribution Licencees operating in the National Capital Territory of Delhi in their respective areas of supply.
The following has been stated-
•The general provisions contained in this Chapter shall be common and applicable to the Internal Consumer Grievance Redressal Cell, Consumer Grievance Redressal Forum, and the Ombudsman.
•The Internal Consumer Grievance Redressal Cell, Consumer Grievance Redressal Forum, and the Ombudsman shall each establish Helpdesks for providing personal, telephonic and Online assistance to the Consumers for filing grievances or representations.
•All the Orders passed by the ICGRC, the Forum and the Ombudsman shall be uploaded on their respective websites in such a category wise manner as would enable ease of search and understanding.
•The Cause List, the Daily Orders and the Orders shall be uploaded at the respective websites and the parties shall also be duly informed of the same by Post, and through E-mail, SMS and WhatsApp, if available.
•The Licencee shall constitute and notify an ICGRC. It shall compose of one operational level officer and one officer of the rank of Executive Engineer or equivalent thereto; for redressal of Consumer grievances. The contact details of the ICGRC shall be prominently mentioned and highlighted in the Electricity Bills.
The link of the draft is attached here.
