The Department of Telecommunications (DoT) on March 19, 2024, notified regarding the Use of Paper-based KYC process in exceptional cases.
The following has been stated:
• In the case of Person with Disability (PwD) customers. Existing Additional instructions shall be followed.
• In the case of Dignitaries as mentioned in CLIR guidelines.
• In case of SIM swap required for subscribers on international roaming. Necessary documents establishing that the subscriber is on international roaming and requires SIM replacement in an emergent situation, shall also be taken by the licensee and be appended with the CAF.
• In exceptional MNP cases or any reconnection case subject to the approval of concerned LSA unit(s).
• The Licensees are permitted to use paper-based KYC processes for exceptional cases only as mentioned above at their company-owned or authorized outlets. In addition to this, all these cases shall be provided separately to LSAs on a monthly basis for audit. LSAs shall conduct CAF audits of all these exceptional cases in regular audits prescribed in the extant guidelines.
[Notification No 800-09/2023-AS.II]
