The Uttar Pradesh Real Estate Regulatory Authority (UPRERA) on March 23, 2024, issued directions for uploading the documents in correct format in the complaint form by complainants and respondents.
The following has been stated: -
•It has been observed that, during filing the complaint online on the U.P. RERA portal, complainants and respondents are not adhering to the correct document format. This oversight is leading to unnecessary delays in the disposal of orders.
•To expedite the case resolution, these directions are being issued to both complainants and respondents –
1. The PDF documents being uploaded by both parties in the online complaint form should be properly scanned using a scanner machine. If using a mobile device for scanning, place the document on a flat surface, use a scanner app, and then upload.
2. The allowed size limit of the PDF file has been increased to 3 MB from 2MB in the complaint form on the U.P. RERA portal for the convenience of the parties.
3. If the document size still exceeds the allowed limit, it can be compressed online before uploading with the complaint. Refer to the guidelines for PDF compression attached to this office order.
4. After compressing the file, open and verify it to ensure its proper functionality before uploading it on the complaint form.
[Notification No. 4496/UPRERA/Directions/2023-24]
