The Insurance Regulatory and Development Authority of India (IRDAI) on May 28, 2024, issued a circular regarding TRAl's Guidelines on Unsolicited Commercial Communications (UCC) through Telecom Resources.
The following has been stated: -
•IRDAI would like to bring recent guidelines of the Telecom Regulatory Authority of India (TRAI) to the notice of all regulated entities, meant to curb Unsolicited Commercial Communications (UCC) through voice calls or messages by using unauthorized 10-digit mobile numbers and landline numbers.
•An IRDAI-licensed entity (Regulated Entity/ies), sending commercial communication to its existing or prospective customers shall fulfill TRAI-prescribed regulatory requirements. A few important provisions of the Guidelines of TRAI in this regard are given below:
(i)Regulated Entities who wish to send commercial communication to their existing or prospective customers shall get themselves registered with any of the Telecom Service Providers.
(ii)Use of Numbering Series for Voice Calls.
(iii)Registration of Content Templates.
(iv)The regulated entities shall ensure that they send their commercial communication by engaging only Registered Telemarketers (RTMs) or establish direct connectivity with the Telecom Service Provider for this purpose.
(v)Further, the Regulated Entities shall onboard the Digital Consent Acquisition (DCA) system deployed by the Access Providers for the acquisition of digital consent of the customers and integrate the same with systems/processes.
The detailed circular is given in the document below.
[Circular No. Ref: IRDAI/PP&GR/CIR/MISC/83/05/2024]
