The Department of Telecommunication (DoT) on May 30, 2024, notified regarding the allotment of separate numbering series exclusively for service and transactional voice calls.
The following has been stated namely: -
• It states that a new numbering series, 160xxxxxxx for making service/transactional calls has been introduced to create confidence among the consumers and to enable them to distinguish between spam calls originating from 10-digit unknown numbers and genuine service/transactional calls from genuine principal entities.
• It states that the service/transactional calls originating from Financial Entities like by RBI, SEBI, PFRDA, IRDA, etc shall start from 1601.
• It states that the Telecom Service Providers (TSP) shall ensure adequate verification of every entity before assigning a number from 160 series and the entity shall undertake to use it only for service/transactional calls.
• Link for more details on the new number scheme: https://dot.gov.in/accessservices/allocation-separate-numbering-series-exclusively-service-and-transactional-voice.
[Release id - 2022249]
