The Insurance Regulatory and Development Authority of India (IRDAI) on June 04, 2024, issued the notification regarding the Insurance claims relating to Cyclone Remal and subsequent heavy rains/floods.
The following has been stated namely: -
• All Insurance Companies are advised to mobilise all resources to ensure immediate service response including outsourced functions such as Surveyors, Loss Adjustors, and Investigators. Specifically:
o Nominate a Senior Executive to act as the Nodal Claims Officer overseeing the claims response.
o Districts reporting large numbers of claims may be overseen by a designated District Claims Service Head.
o The contact particulars of the State/District heads should be published on the Insurer's website and necessary publicity may also be given in the press.
o All Insurers should also activate, and publish 24x7 helplines to respond/assist Claimants and launch extensive awareness campaign duly highlighting the measures taken.
• All Insurers (General, Life and Standalone Health Insurers) are advised to submit information related to the Cyclone/flood claims to the IRDAI in the format attached on a weekly basis at [email protected] by General and Health Insurers at [email protected] by Life Insurers.
[Notification No. IRDA/NL/CIR/MISC/88/06/2024]
