The Arunachal Pradesh State Electricity Regulatory Commission (APSERC) on May 07, 2024, notified Arunachal Pradesh State Electricity Regulatory Commission (Standards of Performance for the Distribution Licensee) Regulations, 2024 repealing the Arunachal Pradesh State Electricity Regulatory Commission (Standards of Performance for the Distribution Licensee) Regulations- 2016.
The following has been stated: -
•The main objective of these Regulations is they lay down the standards to maintain the distribution system and supply parameters within the permissible limits. These standards shall serve as a benchmark for the licensees/franchisees for providing an efficient, reliable, coordinated, and economical system of electricity distribution. It is the right of the consumer to have minimum standards of service for the supply of electricity from the distribution licensee in accordance with the provisions made in these Regulations.
•The standards specified in Schedule I shall be the guaranteed standards of performance, which are the minimum standards of service that a distribution licensee shall achieve. The guaranteed standards of performance shall be differentiated across the licensee area based on the concentration of the population. The categorization shall be applicable to Municipal & Urban Areas, rural areas, and Remote areas.
•There shall be an IT-enabled centralized 24x7 toll-free customer care center at licensee headquarters. This center should be capable of registering a complaint as prescribed in these regulations. The distribution licensee shall establish a centralized 24x7 toll-free customer care center within 12 months of the publication of these Regulations.
•These regulations shall be applicable to all the Distribution Licensees including Deemed Licensees under Section 14 of the Act and all its consumers in the state of Arunachal Pradesh.
These regulations shall be applicable in the State of Arunachal Pradesh and shall come into force from May 07, 2024.
The detailed regulations are given in the document below.
[Notification No. APSERC/Notification/43/2024]
