The Ministry of Consumer Affairs, Food & Public Distribution (MoCAFPD) on June 22, 2024, issued the notification regarding warranty-related issues with electronic appliance manufacturing companies.
The following has been stated namely: -
• The Central Consumer Protection Authority (CCPA) held a meeting with electronic appliance manufacturing companies to discuss the issue of the commencement of the warranty period from the date of installation instead of the date of purchase.
• It was deliberated that electronic appliances are generally of two categories
o ‘Plug-n-Play’ products such as iron press, microwave, etc. which do not require any installation
o Products requiring installation such as air conditioners, refrigerators, etc.
• The feasibility of having the date of installation as the date from which the warranty period should be calculated was discussed during the meeting.
• It was discussed that measures may be explored to prevent abuse of this mechanism and to ensure that consumer interest is adequately safeguarded.
• There was a general consensus among the companies to address the issue in a proactive manner keeping in view concerns of consumers. All the companies were requested to send their views within 15 days.
[Release ID: 2027925]
