The Telecom Regulatory Authority of India (TRAI) on June 24, 2024, issued the Directions to Access Providers under its Telecom Commercial Communication Customer Preference Regulations, 2018 (TCCCPR2018).
Directions regarding the following have been stated namely: -
• Direction regarding enhancing the user-friendliness of registration of Unsolicited Commercial Communication (UCC) complaints, Preferences, and Consents through Mobile Apps and Web portals of Access Providers – TRAI has mandated Access Providers to ensure that options for UCC complaint registration and preference management are easily accessible on Access Providers' mobile applications and website.
• Direction regarding submission of Performance Monitoring Report to the Authority in modified formats on a monthly basis – All Access Providers will be required to submit PMRs on a monthly basis, as opposed to the previous quarterly reporting cycle.
[Notification No. 34/2024]
