The National Payments Corporation of India (NPCI) on June 20, 2024, issued a notification regarding online reversal for failed ICCW transactions.
The following has been stated: -
•For UPI-ATM ICCW transactions, the existing ReqPay API is extended with Reversal/Auto Reversal functionality, to be implemented for both Issuer and Acquirer. The API supports online reversal in UPI for failed / unsuccessful ICCW transactions in the below scenarios:
A.Acquirer initiated Reversal - ATM Reversal - In case the customer account is debited in UPI (success/deemed success) and the transaction fails at the ATM/ATM Switch, an online reversal shall be initiated from NFS to UPI, based on the reversal request received from the Acquirer.
B.UPI initiated Reversal - Auto Reversal- In case the customer account is debited in UPI (success/deemed success) and no cash withdrawal request is initiated from the ATM/ATM Switch (Acquirer), the UPI switch shall initiate an auto reversal.
•The Technical specification document (TSD) for Reversal in UPI for failed / unsuccessful ICCW has been released to members. To improve the customer experience, members are advised to implement the ATM Reversal/ Auto Reversal functionality at the earliest.
[Notification No. NPCI/2024-25/NFS/420]
