The Delhi Electricity Regulatory Commission (DERC) on June 24, 2024, issued the Delhi Electricity Regulatory Commission (Guidelines for establishment of the Forum and the Ombudsman for redressal of grievances of Electricity Consumers) Regulations, 2024.
The following has been stated namely: -
• These Regulations shall be applicable to the Distribution Licensees operating in the National Capital Territory of Delhi in their respective areas of supply.
• A user-friendly Web portal and E-mail facility for Online lodging of Consumer grievances shall be established
• The Establishment of an Internal Consumer Grievance Redressal Cell (ICGRC) has been stated
• The Jurisdiction and Proceedings of the Forum have been stated.
This shall come into force on June 24, 2024.
[Notification No. F.11(2203)/DERC/2023-24/8014/533]
