The National Council for Vocational Education and Training on July 05, 2024, notified the Guidelines on Grievance Redressal Mechanism.
The following has been stated-
•To create and monitor, a system of redressing grievances to be implemented by Awarding Bodies, Assessment Agencies, Training Providers (TPs) and the Council for providing all stakeholders easy access for resolution/ redressed of their grievances in a timely manner.
•To enable creation of a tech-enabled platform encompassing the Awarding Bodies, Assessment Agencies, Training Providers (TPs) and the Council for registration, acknowledgement, handling, tracking and monitoring of the grievances filed by learners, students, recognized bodies, Training Providers (TPs), their employees and other stakeholders for redressal/ resolution. Also flagging the deviations in implementation to the concerned authorities for necessary action.
•To put in place a Dashboard for effective monitoring of the grievance redressal system in the skill ecosystem.
•Identify areas susceptible to grievance generation and/or malpractices effectively checking the same while also improving processes and systems.
•The following are exempted such as Funds and payment Related, Business Related matters
Matters relating to any Ministry or any other regulatory authorities, Matters pertaining to the qualifications not aligned and approved by NCVET (qualifications not in the NQR), Policy Matters of NCVET.
[Notification No. : 37001/10/2023]
