The Telecom Regulatory Authority of India (TRAI) on July 26, 2024, released the Draft Consultation Paper on "Review of Telecom Consumer Protection Regulation (TCPR), 2012”.
The following has been stated:
• Choice of Tariff Availability:
Telecom service providers play a critical role in offering tariff plans that cater to the diverse needs and preferences of consumers. However, there is a growing demand from certain segments of the population from various channels for more specialized tariff options, such as voice and SMS only packs. Despite the prevalence of bundled plans that include both data and voice & SMS services, many consumers find themselves paying for data they do not use.
• Validity of Vouchers:
Various stakeholders have expressed a strong preference for extending the validity period of Special Tariff Vouchers (STVs) and Combo Vouchers (CVs) beyond the current 90-day limit. This extension would allow for the creation of packages with longer validity periods, addressing the needs of a diverse customer base.
The Stakeholders are requested to furnish their written comments by August 16, 2024, and counter-comments by August 23, 2024, to Shri Amit Sharma, Advisor (Finance & Economic Analysis), TRAI. Comments and counter-comments would be posted on TRAI’s website www.trai.gov.in. The comments and counter-comments may also be sent by e-mail to [email protected].
This notification will come into force from July 26, 2024.
[Notification No 43/2024]
