The Ministry of Consumer Affairs, Food & Public Distribution (MoCAFPD) on November 27, 2024, launched E-Daakhil across all states and union territories of India.
The Department of Consumer Affairs is proud to announce the successful nationwide implementation of the E-Daakhil portal, now operational in every state and union territory of India. The recent launch of the E-Daakhil portal in Ladakh on November 22, 2024, marked this milestone, making E-Daakhil a truly pan-India initiative.
To address the new and emerging concerns affecting consumers, the Consumer Protection Act 2019, was notified and enforced on July 20, 2020. Going through restrictions on consumers due to COVID-19, the e-daakhil portal was introduced as an inexpensive, speedy, and hassle-free mechanism for filing consumer complaints. E-Daakhil is an innovative online platform designed to streamline the consumer grievance redressal process. It provides an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances. Since its inception, E-Daakhil has been a game-changer in promoting consumer rights and ensuring timely justice.
The portal offers an intuitive and easy-to-navigate interface, allowing consumers to file complaints with minimal effort. From filing complaints to tracking their status, E-Daakhil ensures a paperless and transparent process with respect to filing of cases. Any consumer or Advocate can sign up on the e-Daakhil platforms with the required authentication by receiving an OTP on their registered cell phone or an activation link on their registered email address. They can then move on with filing a complaint. The portal has facilitated all aggrieved consumers to submit complaints to consumer commissions online in the comfort of their own homes, to pay the appropriate fees, and track the progress of the case online.
[Release ID: 2077857]
