The Reserve Bank of India (RBI) on January 14, 2026, notified the Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026.
The following has been stated: -
•The Reserve Bank of India may suspend or extend the operation of these Directions, wholly or partly, for specified periods if deemed expedient.
•The Directions apply to Commercial Banks with 10 or more banking outlets in India as on March 31, 2025, whether Indian or foreign incorporated.
•Commercial Banks include banking companies (excluding Small Finance, Payment, and Local Area Banks), corresponding new banks, and the State Bank of India, but exclude banks under resolution, winding up, or directions.
•Banks meeting the eligibility criteria after March 31, 2025, will be covered from six months after meeting such criteria.
These Directions shall come into force with immediate effect except clause 7(2), 14(2), and 14(4), which shall be complied with, at the latest by June 30, 2026.
The detailed notification is given in the document below.
[Notification No.: RBI/CEPD/2025-26/381 CEPD.PRD.No.S1027/13.01.019/2025-26]
