The Employees' State Insurance Corporation (ESIC) on February 23, 2026, issued Guidelines for Reporting Issues Related to eOffice.
The following has been stated: -
•NIC has reiterated adherence to prescribed guidelines for reporting eOffice issues to ensure timely resolution and avoid unnecessary escalations.
•All issues forwarded by PAN-ESIC eOffice Nodal Officers must include a valid NIC service desk Ticket ID and mandatory technical details, along with proper issue analysis and screenshots.
•Local Administrators and support teams must conduct prior analysis and submit supporting evidence before escalation to ESIC HQ.
•Queries may be emailed to the eOffice Cell at ESIC Headquarters with relevant screenshots and user details for faster resolution.
[Notification No.:A-34012/1/2021-eofc]
