The Employees' Provident Fund Organisation (EPFO) on March 05, 2026, issued a notification regarding leveraging forthcoming Nidhi Aapke Nikat (NAN 2.0) for systematic resolution of pending consumer forum cases.
The following has been stated: -
•Around 3,219 cases are pending before District and State Consumer Disputes Redressal Forums related to EPFO service grievances, such as pension calculation, interest credit, profile correction, and claim delays.
•EPFO offices have been directed to review and identify cases that can be resolved administratively to reduce unnecessary litigation.
•The Nidhi Aapke Nikat (NAN 2.0) programme on March 27, 2026, will be used to contact members, verify documents, and facilitate on-the-spot grievance resolution.
•Zonal and Regional Offices must monitor the process, document outcomes, and submit reports, with the aim of completing the resolution exercise by March 31, 2026.
The detailed notification is given in the document below.
[Notification No.: Legal/2026/2/Misc/E-1265224]
